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What You Need to Know Before You Play

These terms set out how pgking1 operates, what we expect from you, and what you can expect from us — from account creation through to withdrawals via DANA, OVO, or GoPay.

Account Eligibility RulesPrivacy and Data HandlingCookie PolicyDANA, OVO, GoPay Payment TermsJurisdiction-Dependent Access

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POLICY CONTACT PATHS

Reach Us About a Legal or Account Query

If you have a question about these terms, want to request access to your stored data, or need to dispute a transaction, our support team is reachable through the channels below. For wallet-related queries — including DANA, OVO, or GoPay transaction records — have your account ID and the relevant transfer reference ready before you contact us.

Team online

Live Chat

Open the chat window from any page in your account dashboard. It connects you directly to a support agent who can pull up account and wallet records.

Email Support

Send a detailed message to our support address. Include your account ID and the specific policy or transaction you are asking about so we can respond accurately.

Account Help Centre

The Help Centre in your account settings covers data requests, cookie preferences, and how to update your registered DANA, OVO, or GoPay wallet details.

How Our Legal Framework Works

pgking1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

pgking1 operates under terms that apply to all account holders in supported regions. When you open an account, you confirm that you meet the eligibility requirements set by local law in your area. We do not extend access to regions where online gaming is not permitted

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under applicable local regulation. Your account data — including wallet details tied to DANA, OVO, or GoPay — is held securely and used solely to process transactions and verify your identity. We do not sell personal data to third parties. Transaction records are retained for the
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period required by applicable financial and operational obligations. If you deposit via OVO or GoPay, the wallet account number used is logged against your pgking1 account for withdrawal verification purposes. DANA transfers follow the same verification path. Any dispute over an account balance or transaction is
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reviewed against our transaction logs, and you will be notified of the outcome via your registered contact. Changes to these terms are posted on this page; continued use of your account after a change is posted means you accept the updated terms. If you disagree with
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a change, you may close your account and withdraw your available balance before the change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

We treat your account data with the same care we apply to payment processing. Every section below reflects a real operational practice — not a generic policy promise. If you are in Bandung or anywhere else in our supported regions, these protections apply to your account in the same way.

Data Security

Account data, including your linked DANA, OVO, or GoPay wallet details, is encrypted in storage and in transit. We do not expose wallet credentials to third parties.

Cookie Use

We use session cookies to keep your account login active and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Transaction records and account activity logs are kept for as long as our operational and regulatory obligations require. You may request a summary of your stored data by contacting support.

Account Changes and Closure

You can update your registered wallet, change your contact details, or request account closure through the account settings page. Pending balances are returned to your registered wallet before closure is confirmed.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account eligibility, data rights, and how our terms apply in Indonesia. If your question is not here, reach us via live chat or the Help Centre in your account settings.

Eligibility depends on local law in your region. You must meet the age and residency requirements that apply where you are located. Access is available only where local law permits online gaming activity.

Yes. Send a data access request through our support email or live chat. Include your account ID. We will confirm what data we hold and how it is being used, in line with our data handling obligations.

Your wallet details are used solely to process deposits and withdrawals on your account. They are stored securely, encrypted, and never shared with third parties outside the payment processing path.

Transaction records are retained for the period required by our operational and financial obligations even after account closure. Your active account data is removed from our live systems once closure is confirmed.

Updated terms are posted on this page. If a material change affects your account, we will notify you through your registered contact before the change takes effect. Continued account use after that date means you accept the updated terms.

Open a dispute through live chat or email support with your account ID and the transaction reference. We review it against our logs and notify you of the outcome through your registered contact details.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before You Play

Reach Us About a Legal or Account Query

Live Chat

Email Support

Account Help Centre

Data, Security and Your Account Rights

Data Security

Cookie Use

Data Retention

Account Changes and Closure

Common Questions About Our Terms and Policies

01 Who is eligible to open an account with pgking1?

02 Can I request a copy of the personal data you hold on my account?

03 How do you use the wallet details I provide for DANA, OVO, or GoPay?

04 What happens to my data if I close my account?

05 How will I know if the terms change?

06 How do I dispute a transaction shown on my account?

Legal

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