Reference

Terms and Conditions That Govern Your pgking1 Account

These terms set out the rules that apply when you open an account, fund it through DANA, OVO, or GoPay, and access the lobby.

Account eligibility applies where local law permitsDANA, OVO, GoPay deposits coveredYour rights and our obligations outlinedContact support for any dispute
pgking1 Terms and Conditions That Govern Your pgking1 Account
REACH US DIRECTLY

How to Contact Us About These Terms

Questions about what these terms mean for your account, a pending withdrawal, or a wallet verification step? Our Indonesia support team handles account and policy queries. Reach out through any of the channels below — we will respond to written queries within one business day.

Team online

Live Chat

Open the chat icon from any page in the lobby. Our support team handles account terms, wallet queries, and access questions in real time.

Email Support

Send a written query to our support address listed in your account dashboard. Useful for detailed policy questions or withdrawal disputes that need a paper trail.

Account Help Center

Find answers to common terms questions — verification steps, wallet rules, and account closure — in the Help Center linked from your account settings page.

HOW WE HANDLE THIS

Account Security and Your Data Under These Terms

We take the obligations in these terms seriously — particularly around how we store account data, process wallet transactions, and handle requests to change or remove your information. Players in Bandung and across Indonesia access the same account infrastructure, and the protections below apply equally regardless of device or wallet.

Account Data Retention

We retain account records for as long as your account is active and for a defined period after closure, in line with applicable financial and legal requirements. You can request a copy of your data by contacting support through your registered email.

Wallet and Payment Security

Transactions through DANA, OVO, and GoPay are handled over encrypted connections. We never store your full wallet credentials on our side — payment confirmation is handled via the provider's own secure flow.

Cookie Use on This Platform

We use session and functional cookies to keep your account logged in and remember lobby preferences. You can manage cookie settings from your browser, though disabling certain types may affect how the lobby loads on mobile.

Requesting Changes or Closure

To update personal details on your account, go to account settings. To close your account, contact support via live chat or email — we process closure requests and confirm by return message to your registered address.

Common Questions About Our Terms and Conditions

These are the questions we hear most from account holders about how these terms work in practice — covering wallet rules, account access, and your rights under this agreement.

Access depends on local law and the region you are in. Where Indonesian law permits use of this type of platform, you can register and fund an account through DANA, OVO, or GoPay.

Use the password reset link on the login page. A reset link goes to your registered email. If you no longer access that email, contact support directly with your account details for a manual verification process.

The account terms stay the same regardless of which wallet you use. Each payment provider's own terms also apply to the transaction on their side, separate from ours.

Send a data request from your registered email to our support address found in the Help Center. We will confirm receipt and respond within the timeframe required under applicable data rules.

We reserve the right to suspend or close accounts that breach these terms — including duplicate accounts or fraudulent activity. In non-urgent cases we aim to notify you first via your registered email.

Stop using the platform and contact our support team to request account closure before the updated terms take effect. We will process your remaining wallet balance through your last verified payment method.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.