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How pgking1 Handles Your Personal Information

When you open an account with us, you share information — and we take that seriously. This page explains exactly what data we collect, how it moves through our systems, and what control you have over it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device controlsYour access and deletion rights
pgking1 How pgking1 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Privacy Request Send a written request to our privacy team to access, correct, or delete your account data. We respond to verified requests within a reasonable period under applicable rules.
Live Chat Support Our account support team is available via live chat for questions about what data we hold, how your wallet activity is recorded, and how to update your account details.
Account Settings Panel Log in to your account on desktop or mobile and open the Settings section to update contact details, review linked payment methods, and manage notification preferences directly.
HOW WE PROTECT YOU

Data Security and Account Integrity

Encrypted Data Storage Account credentials and payment data — including records tied to your DANA, OVO, and GoPay wallets — are stored using encryption at rest. Access to this data inside our systems is restricted to authorised processes only.
Cookie and Tracking Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings; essential session cookies cannot be disabled without affecting account access.
Data Retention and Deletion We keep your account profile data while your account is active. Once you request closure, profile data is deleted according to the retention schedule set by applicable financial regulations in Indonesia.
Requesting Changes to Your Data You can request a copy of your account data, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Contact our privacy team via email with your account details to start the process.

Your Privacy Questions Answered

These are the questions our account holders in Indonesia ask most often about how we handle their data. If your question isn't covered here, reach our support team via live chat or email.

We collect your name, email address, contact number, and the device information used during registration. Transaction data from DANA, OVO, or GoPay deposits and withdrawals is also recorded against your account.

We share only the transaction-specific information each payment provider needs to process your transfer. We do not share your full account profile or browsing history with those services.

Send a data access request to our privacy email with your registered account details. We will verify your identity and provide the relevant data within a reasonable timeframe under applicable rules.

Yes, where no legal retention obligation prevents it. Financial transaction records must be kept for the period required by applicable Indonesian regulations; other profile data can be deleted on a verified request after account closure.

Session cookies are required for login and account access. Analytics cookies help us understand lobby usage in aggregate. You can block non-essential cookies in your browser settings; this will not affect your ability to deposit via DANA, OVO, or GoPay.

Contact our live chat support immediately and email our privacy team with your account details. We will review login activity, session records, and wallet access logs tied to your account and respond promptly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.